Imperator Pro


FAQ

Answer

Go to our website to download the correct driver for Windows. If the media button still does not work, test the USB port on a different laptop or USB slot. If problem is the same, the keyboard is broken, contact customer support.

Answer

Check if the backlight function is on (include backlight button on keyboard and UI setting), and also make sure both cable are plugged into the USB ports on the laptop/PC. If there is a backlight problem, it will work one the USB cables are plugged in. If it is still not working after you check, the backlighis damaged and you can contact customer support.

Answer

Plug the keyboard into another PC to see if the same problem exists. It may also be a different PC does not work that your keyboard will not work. You can contact customer support for assistance.

Answer

Unfortunately, we do not offer global warranty on our products.

Answer

Since it is still in the 30 day return period for Amazon, we suggest you return the defective unit to Amazon for exchange/refund. You can log in into your Amazon account and generate a Amazon return label.

Answer

Test the Macro key to see if it works Word/Excel file or not. It may be you did not set it up properly or the button is broken if it does not work. Try to set the Macro key to other buttons, but if it still does not help, the old program could cause this issue as well, try to download the latest driver on our website.

Answer

Unfortunately, we do not provide technical manuals to end users, you can contact customer support for assistance.

Downloads

Description
Version
Operating system
Description
Imperator Pro Driver (No backlit)

Version

Operating system
Windows 8,Windows 7,Windows Vista,Windows XP

Description
Imperator Pro Driver (With backlit)

Version

Operating system
Windows 8,Windows 7,Windows Vista,Windows XP

Description
Imperator Pro Driver

Version

Operating system
Windows 8,Windows 7,Windows Vista,Windows XP

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