1. I have a Bluetooth device, how do I disconnect the Bluetooth with my laptop?
Answer
You can remove the pairing record from the computer/smartphone to disconnect the headset.
2. What is your global warranty on your products?
Answer
Unfortunately, we do not offer global warranty on our products.
Answer
Since it is still in the 30 day return period for Amazon, we suggest you return the defective unit to Amazon for exchange/refund. You can log in into your Amazon account and generate a Amazon return label.
Answer
Unfortunately, we do not provide technical manuals to end users, you can contact customer support for assistance.
5. I have a set of Genius speaker and I need cable to connect the sound, could you help me?
Answer
We do not sell the audio cable separately, you can purchase it at any electronic store.
6. How do I know whether my laptop is compatible with BT4.0 devices?
Answer
1. Check Device Manager 2. Click Bluetooth 3. If the content shows Microsoft Bluetooth LE Enumerator, this means your laptop supports bluetooth Smart product.